Our normal processing time is 2-5 business days to ship your order. Business days are Monday - Friday, 9a-5p EST, excluding holidays. When we offer large sales or during holiday capsule launches, processing time may be delayed. We kindly ask for your patience and understanding as we work to carefully fulfill all of your orders!

We have all done it! Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will take care of it for you.

While we don't love canceling orders, we understand that life happens or you have watched a fit video and the item isn't going to work for you as you'd hoped. Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will take care of it for you. Please note that when cancelling an order that has been placed, the default process is to issue store credit due to the high processing fees of credit card companies. If you would like your original form of payment refunded, there is a 10% processing fee and you must request this at the time you request the cancellation. This is our way to ensure you understand and acknowledge the refund policy.

You can find details on your orders under the account icon, then order history link. Once your item has been fulfilled, you will receive an automated email with shipping details and tracking information. Please be sure that you check spam/promotional folders if you do not see our communication and mark our automated email as "not spam" so that our messages will arrive in your inbox.

If your tracking information has disappeared from your order history, it may mean that we had to process the shipment differently. Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will take care of it for you.

Final sale means an item is not eligible for return or exchange once the order is in process (you can find order status on the account icon/order history). Items that are final sale include, but are not limited to: sale items greater than 20% off, any mystery items, swimwear, skincare/beauty products, and Items bought with a coupon above 20% Off.

What are mystery items and why are they final sale?

Our team is amazing at fit suggestions for all body types. We strive hard to ensure that you love every item you purchase with us. As you get to know the brands we offer, you will feel more confident in trusting the sizing suggestions as many styles within the same brand can vary. We strongly encourage you to read the item descriptions and watch the live sale fit videos whenever possible before purchasing an item if you are unsure. Fabric content and sizing information is typically found in the item description. If you are having trouble finding information on a product please email us at info@bayleighsboutique.shop

Our boutique is mainy online via our Facebook business page - Heathered Boho Boutique, our website - https://bayleighsboutique.shop  or our FREE app - Bayleighs Boutique. When you set up an account to shop with us, you can use any of those options to purchase. The best shopping experience is with our app. It is user friendly and easy to purchase items before they sell out!

We do! You can download our free app HERE

Pre-authorizing an item is to ensure you're first in line if an item either falls out of someone's cart or upon restock from a vendor. You will need to have a default payment card on file and once the item is available, you will be charged. Coupon codes cannot be used on pre authorized items. Please note that the system will default to the last card you used to purchase as you will have clicked "make default" when entering that card information. We use the preauthorizations to help determine interest in products for restocking as well. You are able to cancel pre authorized items if your interest has changed, or you have not received restock notifications from us on an item within 3 months time. Note you will not pay a shipping fee on items that you have purchased that were pre-authorized.

Waitlist means that you are willing to wait for the item to be restocked if possible from the vendor. It does not guarantee availability or restocking. When an item becomes available, after those who have pre-authorized it have received theirs, you will be notified via email if one is available and placed in your cart. These items expire after a short time in your cart, so if you REALLY don't want to miss an item, the suggestion is to pre-authorize it vs. waitlist.