Where is my store credit?

You will be able to see the amount of store credit that is available to be applied to your order in the checkout screen. Before you pay, scroll down to the bottom of the screen and you will see an option to apply credit. Once you have selected this option, please note the system defaults to using store credit first for any future order. You may adjust this in the same place in the checkout screen.

I won a giveaway item from a live sale- what is the process?

Congratulations! We love to bless our customers with giveaway items! Most often the giveaway items require a little action on your part. Please claim your giveaway item by sending our customer service team an email (info@bayleighsboutique.shop) with whatever information may be requested (sizes, etc.). Our giveaway items are processed separately from your other orders and are shipped out every few weeks.

How do I return something?

Returns must be requested and post-marked to us within 14 days from your date of receiving.

Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair or other user damage/wear/tear).

Returns are eligible for store credit. If that does not work for you we can issue a refund back to your payment method with a 10% processing fee which will be deducted to your refund.

Items that are final sale and cannot be returned: tanning lotion, soap or other hygiene related items, bralettes, shapewear, bathing suits and sale/clearance/Mystery items (any item discounted 20% or more from full retail price).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping charges (original and return) are the customer’s responsibility.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Review the requirements above and make sure your return qualifies! If so, email us at info@bayleighsboutique.shop (or use the contact form here on our website) to initiate your return.

To return your product, you should mail your product to:
7714 Nicholas Dr Corryton, TN 37721

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Can I pay for expedited shipping?

At this time, we do not offer an expedited shipping option

How much is shipping?

$8.99 flat-rate US shipping or FREE on orders over $75

My package hasn't been scanned by USPS in days- is my package lost?

The US Postal Service asks us to allow up to 72 hours for items to be scanned by their system. If your item has not been received and 14 days have passed since we mailed it, your package could be stuck somewhere. Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will assist you.

Why do Some Packages come from the US postal service and some from UPS ground?

We use UPS Ground when combined orders are heavier than 4lbs so that we can keep the shipping fee you are charged as low as possible. If you do not see a tracking link on your fulfilled order, you may contact our customer service team (info@bayleighsboutique.shop) with your order number and we can provide it to you


How long does it take to ship my order?

Our normal processing time is 2-5 business days to ship your order. Business days are Monday - Friday, 9a-5p EST, excluding holidays. When we offer large sales or during holiday capsule launches, processing time may be delayed. We kindly ask for your patience and understanding as we work to carefully fulfill all of your orders!

I accidentally ordered something twice, what do I do?

We have all done it! Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will take care of it for you.

Can I cancel an order?

While we don't love canceling orders, we understand that life happens or you have watched a fit video and the item isn't going to work for you as you'd hoped. Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will take care of it for you. Please note that when cancelling an order that has been placed, the default process is to issue store credit due to the high processing fees of credit card companies. If you would like your original form of payment refunded, there is a 10% processing fee and you must request this at the time you request the cancellation. This is our way to ensure you understand and acknowledge the refund policy.

Where is my order?

You can find details on your orders under the account icon, then order history link. Once your item has been fulfilled, you will receive an automated email with shipping details and tracking information. Please be sure that you check spam/promotional folders if you do not see our communication and mark our automated email as "not spam" so that our messages will arrive in your inbox.

Why did my tracking disappear?

If your tracking information has disappeared from your order history, it may mean that we had to process the shipment differently. Send our customer service team an email (info@bayleighsboutique.shop) with your order numbers and we will take care of it for you.

What does final sale mean?

Final sale means an item is not eligible for return or exchange once the order is in process (you can find order status on the account icon/order history). Items that are final sale include, but are not limited to: sale items greater than 20% off, any mystery items, swimwear, skincare/beauty products, and Items bought with a coupon above 20% Off.

What are mystery items and why are they final sale?

What are mystery items and why are they final sale?

How do I know what my size is?

Our team is amazing at fit suggestions for all body types. We strive hard to ensure that you love every item you purchase with us. As you get to know the brands we offer, you will feel more confident in trusting the sizing suggestions as many styles within the same brand can vary. We strongly encourage you to read the item descriptions and watch the live sale fit videos whenever possible before purchasing an item if you are unsure. Fabric content and sizing information is typically found in the item description. If you are having trouble finding information on a product please email us at info@bayleighsboutique.shop

How do I shop at the boutique?

Our boutique is mainy online via our Facebook business page - Heathered Boho Boutique, our website - https://bayleighsboutique.shop  or our FREE app - Bayleighs Boutique. When you set up an account to shop with us, you can use any of those options to purchase. The best shopping experience is with our app. It is user friendly and easy to purchase items before they sell out!

Do you have an app?

We do! You can download our free app HERE

What does preauthorization mean?

Pre-authorizing an item is to ensure you're first in line if an item either falls out of someone's cart or upon restock from a vendor. You will need to have a default payment card on file and once the item is available, you will be charged. Coupon codes cannot be used on pre authorized items. Please note that the system will default to the last card you used to purchase as you will have clicked "make default" when entering that card information. We use the preauthorizations to help determine interest in products for restocking as well. You are able to cancel pre authorized items if your interest has changed, or you have not received restock notifications from us on an item within 3 months time. Note you will not pay a shipping fee on items that you have purchased that were pre-authorized.

What does waitlist mean?

Waitlist means that you are willing to wait for the item to be restocked if possible from the vendor. It does not guarantee availability or restocking. When an item becomes available, after those who have pre-authorized it have received theirs, you will be notified via email if one is available and placed in your cart. These items expire after a short time in your cart, so if you REALLY don't want to miss an item, the suggestion is to pre-authorize it vs. waitlist.